FAQ’s

What is the difference between our eCase Services and an online legal forms service, such as LegalZoom or Rocket Lawyer?

Online legal forms services companies provide legal documents using forms that have been created by an attorney or paralegal in your jurisdiction.  However, the documents that you purchase from these services are not directly reviewed by an attorney, nor do you have the opportunity to consult with an attorney before you purchase them.  These services provide generic legal document assembly assistance that may or may not be appropriate under your circumstances. Rose Law Caribbean is a professional practice providing both unbundled legal services and personalized legal assistance from lawyers qualified to practice in the Commonwealth Caribbean.

What are the benefits of our eCase Services?

Our eCase Services are more eco-friendly and use less paper and office supplies so there is less waste. In addition, the technology used to deliver legal services online allows the attorney to spend less time on administration and routine document assembly tasks related to your matter and more time on responding to your personal concerns and circumstances in the drafting process. These time and cost savings may be passed along to the clients of Rose Law Caribbean in the form of affordable fees. Our eCase Service also provides clients with the convenience of being able to work on their legal matters and check up on the status and access important legal documents 24/7, anywhere the client may access the Internet.

Are our eCase Services secure?

At Rose Law Caribbean, we fully understand the value of the business and customer information you store with us and the processes that we manage for you. We are dedicated to safeguarding your privacy and the privacy of your customer data, and to supporting your compliance with all legal and regulatory requirements. The many security measures we employ reflect our total commitment to your protection.

We have a dedicated IT security team, which works to make sure that all our security measures adhere to the highest possible standards and that security is embedded in all processes within the eCase Service environment. As our infrastructure grows and evolves, this team is charged with meeting and exceeding your security demands and safeguarding the privacy of your business and customers.

Put simply, the security of your eCase is different from other attorney websites using “contact us” forms which operate using email. Email is not encrypted and any messages sent to an attorney through email will not be secure.

Primary communications at Rose Law Caribbean are done through this website over Secure HTTP, which provides you with the highest industry standard protection available on the web. At this time all payments are processed by Paypal or by Cardholder Information Security Program (CISP) compliant credit card processors, and no credit card or payment account numbers are stored on our servers.

What steps can I take on my end to ensure information in my eCase is secure?

  • Never write down usernames and passwords. Never email these to friends or family. Create strong passwords and change them regularly.
  • Avoid emailing anything to the attorney. Email is not encrypted, and therefore, not as secure as logging into your account page on the virtual law office. It is also not an efficient method of retaining all of your questions, concerns, responses and drafts in a single, secure online case file for your future reference. Your client eCase portal and account page was specifically designed to protect the confidentiality of the information you are providing to the attorney.
  • Exercise restraint in posting anything about your legal matter online in any social media application, including Twitter, Facebook, LinkedIn, MySpace, on your personal blog, in the comments of other blogs, on online forums or other online communities.
  • Do not attempt to communicate or convey confidential information with Rose Law Caribbean online through any social media application. Rose Law Caribbean has a social media policy included in the terms and conditions for use of the eCase Service which states that the attorney will not communicate using social media applications because they are public and not secure methods of communicating potentially confidential information with clients. While Rose Law Caribbean may use social media to educate the attorneys will not respond, save to direct the query to the website, to messages from clients sent through these methods.
  • Keep antivirus software and all software patches updated on your devices.
  • Turn on the software firewall for the computer and use a safer browser, such as Mozilla with the NoScript add-on installed, or use another pop-up blocker.
  • Free Wi-Fi hotspots, such as those advertising at many coffee shops, are not secure connections and may allow others to see what you are doing online. Be cautious when using public computers or when using free wireless access. Instead, consider using a cellular phone modem adapter for your device instead.
    • If you use wireless networking, ensure that all wireless traffic is encrypted with WPA2

 

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